We accept returns within 30 days of purchase on unused, uninstalled items in original condition. To start a return, visit our Return Label page to generate your return shipping label. The customer is responsible for return shipping costs unless the return is due to our error. Shipping charges are non-refundable and will be deducted from your refund or store credit.
You may return products according to the following terms:
- Products that have been installed or used may not be returned.
- The customer is responsible for paying all return shipping and insurance charges.
- Products damaged or lost during return shipping will not be refunded or credited.
- Shipping charges are non-refundable and will be deducted from your refund or store credit.
- We do not accept partial returns of parts sold as a kit or bundle. No exceptions.
What’s the timeline for my return/refund/credit?
- About 3-5 Business Days for us to receive your package, inspect your return, process it into inventory, and complete your refund/credit.
- Up to 14 Business Days for your financial institution to credit your account (does not apply for store credit).
Items Damaged in Shipment
All merchandise is inspected to be complete and free from any damage before shipping. Shipment discrepancies, damage or manufacturing defects claims must be made within 5 days of package delivery. SasquatchParts will not be responsible for any shipments once the shipment has exceeded the 5 day allowable limit.
All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to SasquatchParts before a claim is completed. Failure to comply can result in the denial of your claim.
To request approval for a return of a damaged shipments, contact us immediately and include photos of the packaging and the damaged contents.
Non-Deliverable Items
We cannot be held responsible for any delays or losses caused by orders submitted with PO Box delivery.
If we ship and item to you and the item is returned to us due to a non-deliverable address, you will be refunded for your order less the original shipping fees and any fees imposed by the carrier.
If we ship and item to you and the item is lost in transit and not returned to us due to a non-deliverable address, you will not be refunded for your order until after the carrier insurance claims process is fully completed. Your refund will be your order total or the maximum carrier-insurance reimbursement, less the original shipping fees and any fees imposed on by the carrier.
Refused Shipments
Refusing a shipment does not automatically constitute the right to refund, exchange or credit. Refused shipments will be subject to a 20% processing fee. The customer is responsible to make appropriate arrangements with us for disposition of refused shipments.
